Delivery charges depend, according to the type of delivery you select. If you opt for same day delivery (applicable for Karachi only) the delivery charges depend on the fare rate that Careem / Bykea will charge according your area.

Standard delivery charges are Rs 150 for Karachi. For other cities delivery charges may vary according to order weight.

Same day delivery takes 2 – 6 hours after placing of order. Standard delivery for Karachi takes 1 – 3 days and 2 – 5 days for other cities of Pakistan.

After ordering you will receive an order confirmation email at the email address provided at check out which will include your receipt and details provided by you. We will process your order as soon as possible. You can track your order here.

Yes, you do receive an invoice of your order on email provided at checkout. You can also receive a hard copy of the invoice on request with the order.


If you have selected to pay online through your Mastercard / Visa debit card. After successful transaction the amount in the bill will be deducted immediately.

Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.

If in case you receive a damaged or wrong product, please immediately contact our support through social media / email address or contact means which ever you seem feasible. You will have to come at our store and show the damaged or wrong product for exchange or return.

You will receive an order confirmation call on the phone number provided at checkout. You can choose to cancel or change your order during the call.

Package tracking refers to the status of your order placed. You can view it on your website by entering the Order ID. We will also provide you courier company’s tracking number so that you can check on their website too.